Posts Tagged ‘contracts’

5 Questions to Ask Your Alarm Monitoring Company

Tuesday, July 6th, 2010

Do you really understand how traditional alarm monitoring companies operate?  Here are five questions to ask your alarm company – and the answers you need to know.

  • Do you guarantee an immediate in-person response when my alarm is triggered?
    • NO. We depend on the police who give alarms called in by monitoring company the lowest priority.  In fact, monitoring companies are not allowed to call 911; they are given a separate telephone number.
  • When I am away from my home or business and you call to tell me that my alarm goes off, what am I supposed to do?
    • GAMBLE. You can risk:  doing nothing and find your home burglarized; asking a friend or neighbor to investigate (and their confronting a burglar!) or calling  the police and incurring a false alarm fine.
  • Who is responsible for my false alarm fines?
    • YOU.  Fines start at $150 after the third false alarm.
  • Why do you require long-term contracts?
    • TO ENABLE SELLING YOUR ACCOUNT.   I can sell your business to a national alarm company for approximately 30 to 40 times your monthly fee – but only if they have you under contract.
  • Will you give me any warning or choice if you decide to sell my business to someone else?
    • NO. The contract you signed gives me the complete authority  to sell your account to whomever I choose.

Remember:  Only the  Armed Response Team offers an immediate in-person response to your alarm, guaranteed no false alarm fines, and no long term contracts.

Attorney General Protects Consumers from Unfair “Automatic Renewal” Contracts

Tuesday, June 1st, 2010

Good news for NM consumers! The Attorney General has published new rules which protect consumers from contracts that “automatically renew” without giving proper advance notice.

The Consumer Protection Division acted due to the large number of complaints received about health club, satellite TV, cellular and home alarm contracts.

The Armed Response Team never requires long-term contracts because we believe the customer should always be in control. However, we want all of our customers to be aware of this ruling in case you or someone you know get trapped by the fine print of an automatic renewal clause.

In summary, companies must now provide written notice to their customers 30 to 60 days before the contract automatically renews. This notice must be in clear, conspicuous “10 point” type – either on the first page of the monthly statement or by certified mail.

This new ruling went into effect on September 15, 2009 and has a number of other important protections. To read the full ruling go to: http://nmcpr.state.nm.us/nmac/parts/title12/12.002.0011.htm or call our office and we’ll be pleased to email it to you.